Shipping policy

Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.


Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur.

Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes
Innovation Creation Ltd is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages
Please be sure to sign the Delivery. Examine your order upon delivery to ensure that there are no visible signs of damage. In the event that there is damage, please keep the item(s), or show the problem on the Delivery Note. Contact us within 48 hours of your delivery. A signed delivery receipt, without notations, of missing damaged or incorrect item(s). Represents your acceptance of the complete order in perfect condition. For any other problem with your order, please refer to our return policy.